Privacy Policy

1. Information We Collect

The information we collect depends on how you interact with Arm & Camera. We may collect the following categories of information.

Information You Provide Directly

• name;
• email address;
• telephone number;
• billing and contact information;
• business or company information;
• service selections and purchase information;
• scheduling and appointment information;
• support requests and messages;
• client intake information;
• content-production preferences, notes, approvals, and feedback; and
• other information you voluntarily provide to us.

Payment Information

Payments are processed through third-party payment processors. Arm & Camera generally does not directly store complete payment-card numbers. Payment processors may collect and process payment credentials, transaction information, billing details, and related data according to their own privacy practices.

Automatically Collected Information

When you use our website, certain technical information may be collected automatically by us or our service providers. This may include:

• IP address;
• browser type and device information;
• operating system;
• pages viewed and interactions with the website;
• referring or exit pages;
• date and time of visits;
• cookie identifiers and similar technologies; and
• general location information derived from an IP address.

2. How We Use Personal Information

We may use personal information to:

• provide, manage, and deliver Arm & Camera services;
• process purchases and recurring subscription payments;
• schedule filming sessions and appointments;
• send agreements, intake forms, scheduling links, and review links;
• manage client accounts and Content Plans;
• provide customer and technical support;
• respond to billing, cancellation, and subscription requests;
• send service-related email, phone, and text communications;
• maintain business records and transaction history;
• improve our website, services, customer experience, and operations;
• detect, prevent, or investigate fraud, abuse, or security issues;
• comply with legal, tax, accounting, or regulatory obligations; and
• send marketing communications where you have provided appropriate consent or where otherwise permitted by law.

3. Client Communications

If you purchase a service, book an appointment, submit a support request, or otherwise establish a client relationship with Arm & Camera, we may contact you using the information you provide.

Service-related communications may include payment confirmations, onboarding instructions, agreements, intake requests, scheduling links, appointment reminders, production updates, content-review links, billing notices, renewal information, support responses, and other communications related to your service.

4. SMS and Text Messaging

If you provide a mobile telephone number and consent to receive text messages, Arm & Camera may send you service-related or other messages consistent with the consent you provided.

Message and data rates may apply. Message frequency varies.

You may opt out of applicable SMS messages by replying STOP. You may also contact us directly to request that we stop sending text messages.

Consent to receive marketing text messages, where offered, is not a condition of purchasing Arm & Camera services.

5. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, local storage, analytics tools, and similar technologies to operate the website, understand usage, maintain functionality, improve performance, and measure how visitors interact with our pages.

Your browser may allow you to block or delete cookies. Disabling certain technologies may affect website functionality.

6. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide services.

Service Providers

We may use third-party providers for functions such as:

• website hosting and website management;
• customer relationship management;
• forms and client intake;
• email and SMS communications;
• appointment scheduling;
• payment processing;
• document and electronic-signature services;
• analytics and website performance;
• video review, file storage, or delivery;
• cloud hosting and business software; and
• other operational services.

These providers may process personal information on our behalf in connection with the services they provide.

Legal and Safety Reasons

We may disclose information if reasonably necessary to comply with law, legal process, court orders, governmental requests, enforce agreements, protect our rights or property, investigate fraud or security issues, or protect the safety of Arm & Camera, our clients, or others.

Business Transactions

If Arm & Camera is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be disclosed as part of that transaction subject to applicable law.

7. Sale and Sharing of Personal Information

Arm & Camera does not sell personal information in exchange for money.

Certain website analytics or advertising technologies, if used, may be treated as a "sale" or "sharing" of personal information under some privacy laws even when no money is exchanged. Where applicable law requires it, we will provide appropriate notices and choices.

As stated above, mobile information and SMS consent are not sold or shared with third parties for their own marketing purposes.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain client and transaction records, comply with legal and tax obligations, resolve disputes, enforce agreements, protect our business, and fulfill the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of information and the reason it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, storage system, or electronic communication method can be guaranteed to be completely secure.

10. Your Privacy Choices

Depending on the context and applicable law, you may be able to:

• unsubscribe from marketing emails using the unsubscribe link provided;
• opt out of applicable SMS messages by replying STOP;
• request that we correct certain contact information;
• ask questions about how your information is used; or
• exercise additional privacy rights available under applicable law.

Service-related communications may still be necessary while you have an active purchase, appointment, support request, or client relationship.

11. California Privacy Rights

If California privacy law applies to Arm & Camera and to your personal information, you may have certain rights regarding that information.

Depending on applicable law, these rights may include the right to:

• know the categories and specific pieces of personal information collected about you;
• know the categories of sources from which personal information was collected;
• know the purposes for collecting, using, selling, or sharing personal information;
• know the categories of third parties to whom personal information is disclosed;
• request deletion of certain personal information;
• request correction of inaccurate personal information;
• opt out of the sale or sharing of personal information where applicable;
• limit certain uses of sensitive personal information where applicable; and
• receive equal service and pricing without unlawful discrimination for exercising applicable privacy rights.

12. Sensitive Personal Information

Arm & Camera does not intentionally request highly sensitive personal information through ordinary website or support forms unless it is reasonably necessary for a specific service or transaction.

Please do not submit Social Security numbers, financial-account passwords, medical records, government identification numbers, or other highly sensitive information through general support forms unless specifically requested through an appropriate secure process.

13. Children's Privacy

Arm & Camera's website and commercial services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13 through the website.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review the matter.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, payment pages, scheduling systems, video platforms, or other services that are not controlled by Arm & Camera.

This Privacy Policy does not govern the privacy practices of independent third parties. We encourage you to review their privacy policies when using those services.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices.

When we update the policy, we will revise the Last Updated date at the top of this page.

16. Contact Us